“Coaching Skills for Library Managers and Supervisors: Getting Better Performance and Behavior From Your Employees One Meeting at a Time.” This is a 60-minute webinar (live and recorded) in a special Library 2.0 series with Dr. Steve Albrecht, being held on Monday, February 11th, 2018.
TO REGISTER, click HERE and then on the JOIN WEBINAR button to the top right. (If you are not already, you will first need to be a free member of Library 2.0 and be logged in. Please click “Sign Up” on the top right and we’ll get you approved quickly.)
DR. STEVE ALBRECHT
Dr. Steve Albrecht has taught his half and full-day workshops for thousands of library managers, supervisors, and employees around the country. He is best known for his ALA 2015 book, Library Security, and his programs on library safety and security.
Steve holds a coaching certificate from the Fielding Graduate Institute, as well as a doctoral degree in Business Administration, an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He is board certified in HR, security management, employee coaching, and threat assessment.
He has written 21 books on business, security, and law enforcement subjects.
COST: $75/person – includes access to the live session as well as the recording, access to the attendee discussion forum, and a certificate of attendance. (For group or other purchases, please email firstname.lastname@example.org.)
OVERVIEW: You can create a library workplace where focused, motivated, and self-directed employees want to come to work, do their work, interact effectively, and develop and grow. You can use coaching to get these results. Coaching is the use of a series of one or more formal and informal pre-disciplinary meetings, that focus on an employee’s performance or behavior. The goals range from career development and promotion to correcting problematic behaviors, to improving performance in specific areas. It’s an employee-centered and time-focused process, using “homework” (projects given to the employees to complete at work), to move the process forward. and setting milestones.
Working together with employees who want or need to change, you can mutually create a realistic prescription for change using tools, shared experiences, guidance, career-path mentoring, and continuing support. When using coaching interventions, employees can be taught to build their skills, redirect unproductive behaviors, and become more self-reliant. This webinar will focus more on coaching tools rather than coaching theories, and will help you solve a complex organizational problem: how to get the very best from your employees, at every level.
As a subject, coaching is often picked up “on the job,” as opposed to more formal training programs or workshops. Coaching skills are not always well-developed, even in senior managers or supervisors, and especially with new ones, who may be good a the technical parts of their jobs but not as much on the “people” side. Some managers and supervisors often feel uncomfortable confronting poor performance or bad behavior, so they let these problems escalate until they become an HR issue or a discipline meeting. This session helps them to have these conversations, using a structured process. We’ll discuss how to overcome excuses, denial, objections, and rationalizations with employees.
AUDIENCE: This program works best for library directors, managers, and supervisors, or staff employees who are acting supervisors or are in line to promote in the near future. These skills work best for employees who will guide the direction of others, at some point in their careers. Library directors can send their line-level supervisor and even future leaders to this session, to best be able to help their success with coaching situations and interventions.
- The need for coaching skills: what is is and isn’t.
- How to have coaching conversations with a range of employees at all levels.
- How to use a structured process, “homework,” and follow-ups to coach.
- Coaching methods: in-person, over the phone, by e-mail.
- Know how and when to assign homework as part of coaching: articles, books, instruments, or web site reviews.
- How to overcome coaching objections by employees.
- Making the business case for coaching: how to prove ROI success.
- Defining and using “event-driven” coaching as an intervention method with reluctant, hostile, or apprehensive employees.
- Coaching employees outside your department: how and why.
- Knowing how to use pre-coaching interview techniques and/or self-assessment tools to build rapport and lessen resistance to new ideas.
- Discussing and following ethical ground rules for coaching, related to disclosure, privacy, confidentiality, and reporting to senior management.
- Knowing when to use the four coaching methodologies: strategic, developmental, corrective, and special needs.
- Understanding the four possible coaching employee archetypes: the Rising Star, the Problem Child, the Plow Horse, and the Smart Slacker.
- Using “Personal Accountability Meetings” when coaching is not working.
- Creating and use feedback tools for post-coaching follow-ups.